Contact us

Department of Clinical Biochemistry
Level 4, John Radcliffe Hospital
Headley Way
Headington
Oxford OX3 9DU

General enquiries (Healthcare professionals only): 01865 857791

Clinical enquiries (Healthcare professionals only): 0300 304 7777 bleep 1718

Email: clinicalbiochemistry.advice@ouh.nhs.uk

How to find us

John Radcliffe Hospital

Clinical Biochemistry is on Level 4 of the John Radcliffe Hospital

From the main entrance on Level 2 of the John Radcliffe Hospital, walk down the corridor and follow the signs to 'Clinical Biochemistry and Laboratory Haematology', which will take you to the north lifts and stairs (these are next to Green Outpatients). Take the north lifts or stairs to Level 4. There is no access to the department from the central lifts or stairs.

Once you reach Level 4, use the telephone next to the door to contact a member of staff to come and assist you. There is a list of telephone numbers next to the telephone.

Churchill Hospital

Clinical Biochemistry is next to Car Park 5 at the Churchill Hospital.

From the main entrance, head towards the stairs directly in front of you, passing WH Smith on your right. Go up the stairs to the 1st floor and follow the corridor all the way down, passing the League of Friends on your right. Once you reach a set of blue-framed double doors on your left, leading outside, go out of the building. Carry on straight; approaching Car Park 5. The Pathology Department is in the purple building on you right.

Just before you reach the car park, turn right and follow the perimeter of the purple building until you reach the entrance to the laboratory. The doors are locked but there is a door bell on your right; ring the bell and a member of staff will let you in.

Horton General Hospital

Clinical Biochemistry is in the main hospital building near the restaurant at the Horton General Hospital.

From main reception follow the corridor sign 'Pathology (Specimens)'. Continue down the corridor passing the 'Chapel / Quiet Room' on your left until your reach 'Pathology (Specimens)' also on your left. If you get to the restaurant then you have gone to far.

Laboratory reception is through these doors and then to the right. If the doors are locked, use the phone on the wall to the left, after the first set of wooden doors but before second set to call Pathology Reception on extension 29244.

Advice

We offer advice by telephone or email.

For advice about specimen types there is a list of the tests performed within the department with details of collection requirements.

Diagnostic Tests

Advice about interpreting results can be obtained by:

Email: clinicalbiochemistry.advice@ouh.nhs.uk

Duty Biochemist via JR switchboard: 0300 304 7777
8.30am - 9.00pm Monday to Friday and 8.30am - 3.00pm Saturday.

Please include the following information as appropriate (confidential patient information should only be sent from nhs.net accounts).

• Patient's name
• Patient's date of birth
• Comment
• Your contact details (please include a direct telephone number)

To retrospectively order extra tests

To retrospectively order extra tests onto an existing sample, for non-urgent requests - do not use this for new requests on samples not received in the laboratory.

Email: addlabtest@ouh.nhs.uk

Protection of personal information

Clinical Biochemistry complies with the Data Protection Act in line with Trust policy.

Personal information / medical records

Accreditation

The department of Biochemistry at Oxford University Hospitals NHS Foundation Trust is accredited in accordance with the recognised International Standard ISO 15189:2012 Medical Laboratories - Requirements for Quality and Competence. For further details, please see the information provided on Diagnostic Tests.

Feedback

We are always looking for opportunities to improve and update our service, and to learn from experience.

All feedback is logged and investigated by a senior member of laboratory staff in order to improve our processes in future.

If you have a complaint about our service, please contact the Patient Advice and Liaison Service (PALS).

Patient feedback

Patient Advice and Liaison Service (PALS)