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Appointments

If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.

Contact details

Patient Contact Centre

Tel: 01865 231405

Monday to Friday 9.00am - 5.00pm except Bank Holidays

If you are unable to contact us by phone, please email us:

OUH.appointments@ouh.nhs.uk

Digital appointment letters

We have partnered with software company DrDoctor to give all patients the option to view their hospital appointment letters online.

To benefit, all you need to do is ensure the Trust has a mobile telephone number for you.

Opting out

To opt out of digital letters, text the word STOP to 07860 039 092.

To receive a printed copy of a letter text the word PRINT to 07860 039 092.

If you have any queries please contact us.

Contact details

Digital letters explainer video

See also: Digital communications

Virtual appointments

We have also been offering virtual and telephone appointments for many of our outpatient clinics, meaning patients can receive support and care remotely from their own homes.

Please check your appointment letter to see if your appointment is virtual, by telephone, or in person before attending to save an unnecessary journey.

The majority of our virtual appointments are carried out on the phone, with other methods including video calls on mobiles and tablet devices using a programme called Attend Anywhere, which is very straightforward to use.

Updating your contact details

If you have changed your home address, mobile and/or landline telephone number or email address, please inform your GP Practice and then contact the Patient Contact Centre so that we can update our records.

Appointments - contact details

General Gastroenterology - new appointments

A pilot has begun within General Gastroenterology to contact new patients who have been experiencing a long wait for their first appointment.

We are contacting these patients using a digital solution - an AI called 'Dora'.

New patients receive a text message advising of a date and time of a call from Dora. Dora will then call on that date at that time, to ask them some questions about their health.

This use of Dora improves efficiency in our service by allowing our administration staff to focus on other key tasks.

For more information, please visit:

Meet Dora - Oxford Academic Health Partners

If you have further queries, please contact us:

Email: gastro.secretaries@oxnet.nhs.uk