Appointments at the John Radcliffe, Churchill and Horton

Changing your appointment

If you need to change your appointment please call the telephone number on your appointment letter.

JR, Churchill and Horton

For appointments at the John Radcliffe Hospital, Churchill Hospital or Horton General Hospital you can also contact the Patient Contact Centre via the details at the link below:

Appointments

Nuffield Orthopaedic Centre

If your appointment is at the Nuffield Orthopaedic Centre (NOC) please visit:

Your appointment at the Nuffield Orthopaedic Centre

Details to have ready

Please have as much information as possible to hand when you contact us, for example:

• type of appointment
  
• date and time of appointment
• reason for cancelling your appointment
• if you require another appointment and if so, the dates and times you are available.
• your name
• your date of birth
• MRN / NHS number
• your address and post code
• your contact telephone numbers
• your email address
• GP Practice name and name of registered GP.

Updating your contact details

Appointments - Updating your contact details

Maternity Ultrasound

For Maternity Services > Antenatal Services > Ultrasound and imaging services, please see:

Ultrasound and imaging services

Cancellations

Cancellations by you

We know that sometimes there are good reasons why people can't make their appointments, but it's important that you let us know as soon as possible if you cannot attend or no longer want your appointment.

Missing an appointment could mean missing out on important medical treatment, or having to wait longer than you should for treatment.

If you fail to attend your outpatient appointment you will not automatically be given another appointment.

Cancellations by us

We regret that, due to medical emergencies and unforeseen circumstances, we may sometimes have to cancel appointments. If this does happen, we will arrange a new appointment for you as soon as possible.

Missed appointments

Initial appointments

If you do not attend your appointment without cancelling beforehand, you may be discharged and referred back to your GP.

This does not apply to you if you have an urgent appointment, such as referral from your GP for suspected cancer, or if the appointment is for a child or vulnerable adult. Maternity cases will be offered one further appointment.

Follow-up appointments

The procedure is slightly different if you are attending for a follow-up appointment, i.e. if you have previously attended at least one appointment in the clinic.

If you do not attend a follow-up appointment, your notes will be reviewed by a consultant in the clinic. Provided there is no urgent medical reason for you to be given another appointment, a letter will be sent to you and your GP explaining that you have missed your appointment. Your GP can then re-refer you if necessary.

If the consultant feels it is important for you to attend the clinic, you will be sent another appointment. If you miss the appointment for a second time, you will automatically be discharged from the clinic. A letter will be sent to you and your GP, who can re-refer you if necessary.