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Alternatives for non-emergency cases

To make the most of NHS services, choose the option right for your needs.

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

The NHS website has a range of health-related information about local health services, such as your nearest GP, dentist or pharmacy.

Pharmacists can choose the right medicine for you and give advice on health problems. They can help you decide if you need to see a doctor.

Minor Injuries Units (MIU) are nurse-led services which treat minor injuries such as strains, sprains and broken bones.

Specialist advice is available from local emergency departments and specialist teams when needed.

There is no need to make an appointment at an MIU.

Minor injuries include:

After initial treatment some people may be referred to specialist services or to a GP.

Your GP offers medical advice and treatment, prescriptions and referral to a specialist or hospital where necessary.

Last reviewed:25 February 2025