Interpreting and translation services

Website accessibility

This website incorporates 'ReachDeck' (previously known as 'Browsealoud') software.

To use ReachDeck, either click on the Listen / Translate button or the ReachDeck icon. These are located at the bottom of the page; the option displayed will vary according to your cookie preferences.

This is what the ReachDeck icon looks like:

Interpreting and translation services

It is very important that you understand and are fully involved in making decisions about your care and treatment.

We can provide interpretation and translation services for patients who do not speak English, or who use British Sign Language (BSL) or have other special communication needs:

• interpreters for appointments / inpatient admission
• translation of key documents
• three-way telephone interpreting calls
• video interpreting.

It is helpful if we know your needs for interpretation or translation as soon as possible before your appointment, although in an emergency we will always try to obtain an immediate service if we can.

To find out if assistance has been booked, please contact the department where you are being seen.

Staff access to booking and arranging these services is via the Trust intranet.

If you have any queries, please email: patient.experience@ouh.nhs.uk

Sign language

InterpretersLive! enables sign language users to call into and be called by the Trust. Messages or information can be relayed through an interpreter visible to the sign language user.

This service can also be used for telephone consultations and appointments, where appropriate.

Telephone interpreting for users of sign language