Friends and Family Test (FFT)
At Oxford University Hospitals we want to ensure that you have the best possible experience.
What did you think of your care?
Patients, carers, friends and family are welcome to leave feedback at any point.
Your feedback will help us to improve our hospital services and celebrate our successes with those members of staff who looked after you.
Your feedback is anonymous and can be given in the following ways:
Online
You can leave your feedback online using the link below.
If you are on a ward, staff may ask if you would like to leave your feedback
Oxford University Hospitals Surveys - ratemynhs.co.uk
If you cannot find the service you used, please email your feedback to us.
Email: patient.experience@ouh.nhs.uk
Feedback card
Your ward or department may offer you a card for you to share your feedback with us.
Texts and IVMs
You may receive a text or an interactive voice message (IVM) on your landline after you leave hospital.
Videos
Learn more about the Friends and Family Test with the videos below.
Put us to the test... the NHS Friends and Family Test - YouTube
2020 standard version
2020 standard version with BSL
If you do not wish to take part
If you do not want to be contacted for feedback by text message or phone, please tell us in one of the following ways, and we will opt you out of the service.
- Reply 'STOP' if you receive a text message
- Speak to the receptionist at your appointment
- Contact Patient Experience
Contact us
Email: patient.experience@ouh.nhs.uk
Tel: 01865 223372
Last reviewed:14 May 2024